SITA partners with Changi Airport


Global IT and communications provider SITA has announced a major partnership for innovation with Changi Airport Group (CAG), which manages Singapore’s Changi Airport. The project was implemented in five months, and saw both organisations collaborating to introduce passenger processing and self-service technology in close cooperation with airline and ground handling partners.

Tan Lye Teck, executive vice president, Airport Management, Changi Airport Group, said: “We are always on the lookout for new ways to enhance the airport experience, and we leverage technology very extensively throughout Changi Airport to facilitate processes and provide passengers with a seamless travelling experience. At the same time, the use of technology also allows us to work closely with our airline partners to achieve efficiency and productivity gains, resulting in a win-win situation for all stakeholders at the airport. SITA is one of the leading players in the air transport industry, and CAG is very pleased to have SITA as one of its partners in Changi Airport’s innovation journey.”


Changi Airport has equipped more than 450 check-in counters and 111 boarding gates with SITA AirportConnect Open. Under the new agreement, airlines across three terminals at Changi Airport have migrated to this new platform, which supports both agent-assisted and self-service passenger processing.


SITA’s Airport iValidate technology, which is part of SITA’s wider business intelligence and passenger flow management solution at Changi, automatically verifies passengers’ paper and mobile bar-coded boarding passes to better facilitate the flow of passengers through airport security.


Ilya Gutlin, SITA president, Asia Pacific, said: “The Changi Experience is legendary. Not only does the airport provide exceptionally high levels of service quality, it is also a visionary airport which embraces new technology to improve the passenger experience. Changi trusted us with a challenging five-month migration to SITA’s technology across the airport, and I’m proud to say that our combined teams delivered on time. Now that our common-use and self-service systems are in place, we have a platform for future innovations in passenger processing, mobile technology and many other areas.”


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