Delta Biometrics launches biometric check-in option

26/03/18

Delta Sky Club members using the CLEAR system can use their fingerprints to enter all 50 US Delta Sky Club locations beginning this week, making Delta the only US-based global airline to offer customers a secure biometric check-in option at a single touch point across its domestic network.

The experience is made possible through Delta’s new biometrics program – Delta Biometrics Powered by CLEAR – which is free for Delta Sky Club members who are US citizens or permanent residents.

“From unlocking our phones to entering the workplace, more and more people have the option to use biometrics as a form of identity verification for daily activities,” said Gil West, Delta’s COO. “Having that option is quickly becoming an expectation that we are working hard to meet through this program.”

“Delta Biometrics and our work to make this kind of program available across Delta touch points is part of our ongoing commitment to finding secure, innovative solutions that actually improve the customer experience while giving our employees tools that help them engage more meaningfully with customers. We will continue to gauge employee and customer feedback to refine the offering, and evaluate additional touch points where biometrics can make travel seamless,” West continued.

Delta Biometrics features a new scanner that was designed in response to employee and customer feedback throughout the testing phase. 

 

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